Frequently Asked Questions

Most orders ship within 3 business days. Please note that paper prints are not mass-produced and can take up to one week to ship. Canvas prints are made-to-order and may require a lead time of 3 weeks, as prints must be ordered and are then hand-stretched upon arrival by me in-studio. Original works may take up to two weeks to ship to allow for customized packaging in order for them to arrive safely. If your order is time sensitive, please mention it in the “notes” section of your order and be sure to select “Priority Shipping” at checkout and I’ll do my best to get it to you in time! If your order requires overnight shipping, please reach out ASAP so an overnight fee can billed prior to shipping.

(3/25/24) At this time I am only accepting projects starting at $1200.

Commissions are accepted on a case-by-case basis as time allows. I only take a very limited number of commissions per year. Please reach out to hello@ashleytreece.com using the subject line “Commission Request” and describe in detail what you’re interested in. I DO NOT ACCEPT COMMISSIONS VIA INSTAGRAM DMs.

Time varies greatly based on current workload and type of painting requested. I recommend putting down a deposit ASAP to secure a spot. An approximate timeline will be given once the commission request has been reviewed. Projects can be rushed for an additional fee at my discretion based on availability. Reach out to hello@ashleytreece.com to get started!

Please contact me for inquiries on custom sized prints. They may be fulfilled on a case-by-case basis.

Yes! I’m always happy to work out a time for local pickup/drop off. For larger works, shipping costs are often factored into the listing price. Please reach out to hello@ashleytreece.com for special pricing if your order does not require shipping, or use code LOCALPICKUP at checkout and I will reach out to coordinate a time for you to pick the work up.

Due to the cost and delicate nature of shipping artwork, all artwork sales are final. Once packages leave my hands, I am not responsible for any delays and do not have access to any further details regarding the package. Please refer to the tracking number provided for details and reach out to the shipment carrier for further correspondence about the package. If your order arrived damaged, please reach out to hello@ashleytreece.com ASAP and include photos of the damaged product and packaging so I can file a claim with the shipping service in order to process your refund. Any issues or damages not reported well within the shipping service's timeframe to file a claim can not be refunded. 

You are more than welcome to request changes, but depending on the significance of the changes there may be an additional fee, adjustment to overall cost, or extended waiting period. Commissions are on a fairly tight schedule, so when changes are requested, the commission will most likely be pushed back as I move on to the next scheduled client.